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Publications & White Papers

Biography of Founder

Publications & White Papers

Six Article Series Published in DMNews - 2007

Transforming Your Call Center into a Profit Generator
Measure Your Call Center as a Profit Generator
Treat Sales Agents as Valuable Assets
Get Sales Agents to Pull Together
Stress Fundamentals in Making Your Call Center Profitable
Treat Your Call Center as a Marketing Enterprise

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Sullivan Walsh Associates, Inc.
107 South Kaspar Avenue | Arlington Heights, Illinois 60005 | Phone: 847-797-9060